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All About Refunds and Exchanges: https://help.patronmanager.com/a/1171361
What do you need to refund or exchange? We'll guide you to the right place.
Ticket Orders
Refunds
Exchanges
The steps for properly exchanging tickets depends on the difference in the price of the exchange.
For details, check out our article How to Exchange a Ticket.
You can also set up Self-Service Exchanges to allow patrons to exchange their own tickets online for specific events.
Donations
Refunds
Need to refund a donation or correct the Amount / Payment Method / Close Date?
Either way, the method you use depends on how the donation was received. For details, check out our article How to Refund a Donation.